MANAGE IT SERVICES
BPO Services
As former corporate leaders and IT executives, Tech 360 understands the key to building highperforming teams, which sets us apart. We specialize in creating dedicated near or offshore teams of IT experts, capable of delivering technical support, customer-facing solutions, or back-end IT support. Even with well-designed ICT infrastructures, IT networking, technical support, product deployment, and
software QA, challenges can arise. That’s where our highly trained teams step in. Equipped with the latest certifications & expertise, our local & offshore teams offer timely support across IT infrastructure, software & systems, addressing technical or application issues efficiently. Drawing from decades of IT operations experience, Tech 360 adopts a flexible & adaptive approach, with a strong commitment to
responsiveness, accountability, and discipline. Our clients trust us to drive transparency, informed decision-making and unwavering dedication to their growth. By focusing on pre-determined metrics, data, and aligned values, we deliver optimal outcomes and uphold the highest service standards
Outsourced IT Help Desk
Tech 360 goes beyond standard IT Help Desk services by innovating & automating the entire process —from call logging to complaint resolution. With our custom software development expertise, we offer ERP CRM platforms, along with associated apps, that seamlessly log each complaint with full details, includindate, time & issue description. These user-friendly platforms are tailored to your specific businesenvironment, allowing you to monitor client queries & manage service level agreements (SLAs) efficientlyOur system empowers you to generate customized reports for service level analysis and future operationplanning. We take pride in automating the help desk process, generating complaint tickets for every call, anenabling customers to track complaint status in real-time, ensuring transparency until resolution. Our CRsystem facilitates follow-up with technical support staff, guaranteeing they reach the client site within the timframe committed in SLAs, while keeping the customer informed every step of the way.
Managed SOC
To stay ahead of constantly evolving cyber threats, your security strategy must prioritize threat intelligence. In today’s complex digital landscape, traditional defenses are no longer enough. True protection requires a dynamic, adaptable approach that anticipates new risks. This is where threat intelligence plays a critical role—it allows you to proactively detect, analyze, and respond to potential threats before they impact your organization. Whether you’re upgrading an existing Security Operations Center (SOC) or developing a cutting-edge cyber fusion center, automation is key to managing the vast flow of threat data. Relying solely on manual processes can overwhelm your team, lead to slow responses, and allow critical threats to slip through.
Cloud Management
The smart companies are realizing that maintaining their own internal IT staff for cloud solutions isn’t costeffective. Instead, many are choosing to outsource their cloud needs to specialists like Tech 360 USA. Our managed services align with your organization’s goals, providing proactive support for your staff and IT infrastructure. We offer on-demand cloud management and support, guiding your strategic IT direction, overseeing project management, and implementing technology solutions. Whether you use a private, multitenant, or hybrid cloud, Tech 360 USA has the expertise to manage your environment effectively.
Managed Cyber Security
Tech 360 USA delivers reliable, top-tier Managed Cybersecurity solutions designed to protect your business around the clock. With our 24/7 threat monitoring & response services, we ensure that potential threats are detected & addressed in real time before they can cause harm. Our Managed Cybersecurity services go beyond just basic protection, offering a comprehensive approach that combines proactive monitoring, threat hunting, and immediate incident response to keep your systems secure. Tech 360 USA, understands that no two businesses are alike,
and each has its own unique Cybersecurity challenges. That’s why we tailor our solutions to meet the specific needs, environments, and compliance requirements of each client. Whether you’re a small business or a large enterprise, we adapt our services to your infrastructure, ensuring that you receive the most effective and efficient protection possible.
