CONTACT US

PAKISTAN

CUSTOMER RELATIONSHIP OFFICER

ISLAMABAD

  • Preferably female, holding Bachelor degree in Customer Relationship Management or equivalent Masters degree
  • Previous experience in customer service or a related role
  • Experience in welcoming walk-in customers, respond to their inquiries and provide information or assistance as needed
  • Handle customer complaints, report support staff, ensure their compliance, access real time information & update CRM
  • Generate Customer Satisfaction reports on monthly, quarterly & annually basis
  • Collaborate with internal teams to address customer needs & improve customer satisfaction
  • Identify opportunities to enhance customer experience and suggest improvements to processes
  • Maintain accurate records of customer interactions and transactions through CRM
  • Stay up-to-date on company policies, products, and services
  • Proactively reach out to customers to ensure their satisfaction and address any potential issues
  • Highly presentable personality with excellent verbal & written communication skills
  • Strong problem-solving skills and able to remain calm and composed under pressure
  • Attention to detail and accuracy in documentation
  • Ability to work effectively in a team environment and collaborate with internal stakeholders

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V A C A N C Y

8 – 10 years

E X P E R I E N C E

APPLY NOW
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USEFUL LINKS

WORKING HOURS

  • Mon – Fri: 9:30 AM to 6:00PM
  • Saturday: 9:30 AM to 1:30 PM
  • Sunday: Closed

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