Are you constantly battling IT problems? Wasting time chasing tech support without real solutions? Many managed IT providers profit from these ongoing inefficiencies, driving up your costs & frustrations. At Tech 360, we take a different approach. Our One Cost Model delivers Managed IT Service with no hidden fees. We create solutions that are built to last – reliable, scalable, and efficient, saving both your time and money. We prioritize transparency and proactive planning, designing a tailored IT support strategy that meets your needs. Our core focus is on you – improving your business and reducing costs through innovative, forward-thinking IT solutions. Tech 360 is fully equipped to transform your IT environment with flexible, optimized systems that work. As your trusted IT partner, we provide holistic support through our One Cost Model, which includes:
Tech 360’s approach centers on delivering proactive, customized IT service management designed to meet your unique business needs, ensuring stability and growth. With our reliable support, we help you achieve your IT objectives efficiently, allowing you to focus on expanding and prospering your business.
As former corporate leaders and IT executives, Tech 360 understands the key to building high-performing teams, which sets us apart. We specialize in creating dedicated near or offshore teams of IT experts, capable of delivering technical support, customer-facing solutions, or back-end IT support. Even with well-designed ICT infrastructures, IT networking, technical support, product deployment, and software QA, challenges can arise. That’s where our highly trained teams step in. Equipped with the latest certifications & expertise, our local & offshore teams offer timely support across IT infrastructure, software & systems, addressing technical or application issues efficiently. Drawing from decades of IT operations experience, Tech 360 adopts a flexible & adaptive approach, with a strong commitment to responsiveness, accountability, and discipline. Our clients trust us to drive transparency, informed decision-making and unwavering dedication to their growth. By focusing on pre-determined metrics, data, and aligned values, we deliver optimal outcomes and uphold the highest service standards.
Let Tech 360 show you how we can not only help reduce your IT costs but also take the burden of IT operations off your shoulders, allowing you to focus more on your core business goals. Together, we’ll become a partner in driving your business success.
Delivering a dependable, high-quality help desk experience is crucial. At Tech 360, we focus on making call logging simple, tracking call progress, and ensuring professional call handlers create a great first impression. Whether for your customers or staff, your outsourced IT Help Desk is often the first point of contact, making it essential to provide a seamless experience when resolving technical issues or challenges. Help desk services are one of the most in-demand areas of IT outsourcing, and at Tech 360, we take this responsibility seriously. We offer peace of mind by ensuring the highest service levels through multiple tiers of outsourced help desk support.
Tech 360 goes beyond standard IT Help Desk services by innovating & automating the entire process — from call logging to complaint resolution. With our custom software development expertise, we offer ERP & CRM platforms, along with associated apps, that seamlessly log each complaint with full details, including date, time & issue description. These user-friendly platforms are tailored to your specific business environment, allowing you to monitor client queries & manage service level agreements (SLAs) efficiently. Our system empowers you to generate customized reports for service level analysis and future operations planning. We take pride in automating the help desk process, generating complaint tickets for every call, and enabling customers to track complaint status in real-time, ensuring transparency until resolution. Our CRM system facilitates follow-up with technical support staff, guaranteeing they reach the client site within the time frame committed in SLAs, while keeping the customer informed every step of the way.
Tech 360 allows your teams to focus on core business operations while seamlessly managing your help desk with our AI-Assisted Workspace. This innovative solution empowers agents to resolve common issues 24/7 using AI-driven bots, customized help centers, and access to technical community forums, ensuring efficient and uninterrupted support.
Our Help Desk services also include identifying recurring complaints, analyzing root causes, and recommending permanent solutions to prevent future incidents. By addressing the root cause instead of just the symptoms, we help businesses minimize disruptions and prevent problems from recurring. Tech 360 enhances your problem-solving process and drives continuous improvement.
To stay ahead of constantly evolving cyber threats, your security strategy must prioritize threat intelligence. In today’s complex digital landscape, traditional defenses are no longer enough. True protection requires a dynamic, adaptable approach that anticipates new risks. This is where threat intelligence plays a critical role—it allows you to proactively detect, analyze, and respond to potential threats before they impact your organization. Whether you’re upgrading an existing Security Operations Center (SOC) or developing a cutting-edge cyber fusion center, automation is key to managing the vast flow of threat data. Relying solely on manual processes can overwhelm your team, lead to slow responses, and allow critical threats to slip through.
Our advanced threat-controlling platform transforms raw threat data into actionable insights, fueling more intelligent and efficient security operations. By automating the synthesis and operationalization of threat intelligence, the platform captures and applies the expertise of your analysts consistently across the organization. It integrates seamlessly with your existing tools and workflows, orchestrating security tasks through AI and machine learning. This approach not only streamlines your security processes but also frees your analysts to focus on the most critical issues.
Instead of just responding to threats as they arise, modern SOCs take a proactive stance. Anticipate and prevent cyberattacks — like ransomware and nation-state threats—before they occur by fortifying your defenses with a future-focused approach to security.
Manual security tasks can slow your team down. With our automated threat intelligence platform, security workflows and processes are standardized and streamlined, improving efficiency in addressing critical threats. Automation unifies your team, ensuring that your organization stays secure with faster, more coordinated responses.
Endless false positives and irrelevant alerts drain your team’s resources. Tech 360’s Threat Controlling Platform filters and prioritizes alerts, allowing your security team to focus on the threats that truly matter to your business.
The platform breaks down silos by integrating security operations and threat intelligence teams. With threat intelligence embedded at its core, the platform enhances collaboration, helping teams focus on the most pressing security risks.
Your executive team needs to understand how security efforts align with strategic business goals. Tech 360’s platform enhances communication by clearly demonstrating how the security team is addressing the most critical threats that impact the organization’s success
The smart companies are realizing that maintaining their own internal IT staff for cloud solutions isn’t cost-effective. Instead, many are choosing to outsource their cloud needs to specialists like Tech 360 USA. Our managed services align with your organization’s goals, providing proactive support for your staff and IT infrastructure. We offer on-demand cloud management and support, guiding your strategic IT direction, overseeing project management, and implementing technology solutions. Whether you use a private, multi-tenant, or hybrid cloud, Tech 360 USA has the expertise to manage your environment effectively.
Private Cloud – Let us elevate your business by transitioning your infrastructure to a private cloud solution. This approach reduces capital expenditures on hardware while unlocking the full benefits of cloud technology.
Hybrid Cloud – Whether you have on-premise or off-premise cloud solutions, we can help you manage costs and infrastructure across both platforms. A hybrid solution enables businesses to keep critical applications local, while moving others to the cloud for enhanced efficiency.
Managed Cloud – Our fully resourced support services monitor your business infrastructure, responding swiftly to any alerts. With certified IT engineers at your service, we manage your cloud environment to ensure smooth and secure operations
Tech 360’s managed services work across any cloud provider, ensuring consistency in processes and high-quality management. Our services are tailored to meet the specific needs of your cloud environment, whether remote or dedicated.
As a fully American-owned company, we offer local knowledge & expertise, ensuring your cloud solutions complies with U.S. regulations and is tailored to your business needs.
From consultation and migration to ongoing management, we offer end-to-end support to ensure a seamless cloud experience.
Whether you require a hybrid or public cloud, we offer flexible, scalable environments that grow with your business. Our cloud management platform (CMP) ensures optimal performance and cost management.
Tech 360 USA delivers reliable, top-tier Managed Cybersecurity solutions designed to protect your business around the clock. With our 24/7 threat monitoring & response services, we ensure that potential threats are detected & addressed in real time before they can cause harm. Our Managed Cybersecurity services go beyond just basic protection, offering a comprehensive approach that combines proactive monitoring, threat hunting, and immediate incident response to keep your systems secure. Tech 360 USA, understands that no two businesses are alike, and each has its own unique Cybersecurity challenges. That’s why we tailor our solutions to meet the specific needs, environments, and compliance requirements of each client. Whether you’re a small business or a large enterprise, we adapt our services to your infrastructure, ensuring that you receive the most effective and efficient protection possible.
Benefit from world-class, multilayered security with proactive threat hunting and continuous monitoring. Backed by industry-leading ESET expertise, our 24/7 Premium Support ensures you maximize the value of your security investments.
Count on Tech 360’s round-the-clock assistance—24/7, 365 days a year, including weekends and holidays. We’re here to help whenever you need us.
Enjoy enhanced endpoint visibility, proactive threat hunting, and instant incident response to safeguard your network against evolving cyber threats.
Prevent ransomware and zero-day attacks with cutting-edge cloud-based sandboxing technology.
Lower your cyber risks with automated patch management and streamlined third-party software vulnerability assessments—all managed from a single dashboard.
Harness unique behavior and reputation-based detection powered by data from over 110 million endpoints, giving your security teams real-time insights and transparency.Let’s Discuss
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